BookNorway has negotiated distribution partner agreements with all (accommodation, activities, car rental, international ferry and coastal cruise) suppliers available through our reservation service. Our partners specifically guarantee that BookNorway customers will always receive their best available rates when making reservations through BookNorway.
If – within 3 hours after you made your reservation with us – you find a lower published price for the exact same product, BookNorway will refund you 100% of the difference or cancel your reservation so you can rebook at the lower rate.
In other words, BookNorway guarantee you as a customer that when buying from us, you will receive the best available published rates offered by the specific supplier to the general public (at the time you made your reservation with BookNorway) through their own website and through other online travel agents.
The guarantee applies to rates for the exact same products/routes/room types/cabin types, for the same date(s)/times and length of stay, carrying the same change/cancellation terms and restrictions, sold as a standalone product within three hours after you made your reservation on BookNorway.
Call our Reservation Support Center at +46 (0) 8 120 018 49 or e-mail to [email protected] within 3 hours after having made the reservation with BookNorway (Check opening hours).
Our staff will instantly be able to verify and accept your claim.
Outside of Reservation Support Center opening hours please forward an e-mail to [email protected] with relevant information on the price you found, the source of the lower price, relevant screenshots (from check-out pages, etc.), URLs (hyperlinks) or other evidence for our staff to independently verify your request. Please also include your name, BookNorway confirmation number/reservation ID, your contact phone number and e-mail address.
When your request has been verified, you will receive a confirmation and the refund will then be credited to the credit card used for the booking.
For more information see Terms and conditions.